Orders and delivery
Information regarding orders, delivery, returns and exchanges.
Complimentary Ground Shipping
We are currently offering complimentary ground shipping on all orders $51+.
Shipping Methods and Rates
Orders above $51: Complimentary
*Please allow 1- 4 days for processing on all orders.
*Please note, any dates provided on-site and in other marketing communications are to be used as guidance only. Aesop does not guarantee order delivery dates and is not responsible for carrier processing delays. All Aesop.com orders are subject to processing and handling times; we will do our best to get your order processed as fast as possible and handed off to your chosen carrier.
Our express shipping carrier does not deliver on Saturday or Sunday, nor do they deliver to Post Office boxes.
Orders shipped to Alaska and Hawaii are shipped via UPS Second Day Air. Due to shipping regulations, we are unable to ship flammable goods by air. For more information please see question "Which products are considered dangerous goods for shipping?".
At this time, we do not ship to APO/FPO, PO Boxes, U.S. Territories, or to international addresses.
Currently, we do not ship internationally from the US. To send Aesop products abroad, please follow these steps:
1) Switch Regions: Search your browser for the local Aesop site (e.g., "Aesop Spain" or "Aesop UK").
2) Local Currency: Prices will automatically update to the destination's currency.
3) Delivery: Place your order directly through that regional site for local delivery.
Note: If you cannot find a local website for your preferred destination, we do not currently service that country.
If you want to check the status of your order and are a registered user, please log in to My Account to check the progress of your order. If you want to track the shipment of your order, use the tracking number included in your shipping confirmation email and track it via the Australia Post website. For any questions about your order, please contact us, and we will be happy to assist you.
Click and Collect is temporarily unavailable.
When the service returns, it will be available at select Signature Stores; please refer to our Store Locator for participating locations. All products may be purchased via Click and Collect, with the exception of Gift Cards.
You will receive an email once your order is ready for collection. Please ensure you have this notification ready to present upon arrival at the store.
If you are unable to collect your order on the scheduled day, please notify the store of your expected collection date using the contact details provided in your collection email.
Some of our products are classified as Class 3 Flammable Liquids for the purposes of transportation. Any parcel that we ship containing these products will be packaged and labelled appropriately to comply with Dangerous Goods safety regulations.
Yes, complimentary product samples are available with every order. Please select up to three sample sachets in the Cart.
We invite you to purchase a maximum of 10 units per product.
Prices on the Aesop United States website are not inclusive of tax.
The tax amount will be calculated in the checkout before finalizing payment and will be displayed on the invoice, attached to your shipment email.
Simply click here to initiate a return and generate a pre-paid label
While we strive for prompt delivery, external factors may occasionally cause delays. Most late parcels arrive within 5 business days of their expected date. Before contacting us please ensure the following steps have been taken:
Verify Details: Confirm your delivery address and check for courier notifications (SMS/Email/Cards).
Search Premises: Check mailboxes and "safe places" around your property or with building management.
Monitor Tracking: Statuses may remain static between milestones; please allow five business days of no movement before reaching out.
Incorrect or Damaged Items: Should your order arrive damaged or incorrect, please contact us for an investigation.
To resolve this efficiently, please provide:
- Your Order Number
- A clear photo of all items received in a single image
Important Considerations
Processing: Orders placed after 12pm Friday or over the weekend are processed the next business day.
Exclusions: Our refund and replacement policy applies exclusively to aesop.com.au orders. For store or third-party purchases, please contact the original point of sale.
To enjoy your purchase as soon as possible, please ensure that you have entered the correct and full delivery address as we are unable to modify or cancel an order once it has been placed.
Cancelling Click and Collect Orders:
Please contact us if you wish to cancel your Click and Collect order. We are unable to amend the store you have selected to collect your order.
Should you wish to change your collection, please contact us and we will cancel and refund your order. You can then place another order, selecting your preferred store.
To support this process, please provide us with your order number (which can be found in your order confirmation).
