Call and collect

We are pleased to offer call and collect at select Aesop locations. When time is of the essence, the new pick-up service is a preferable means of purchasing your favorite products swiftly and safely. To place an order, follow the subsequent steps.

Call and collect door

A smooth, safe and convenient service for securing last-minute gifts or replenishing your own cabinet.

How to place an order

1. Choose an Aesop store from the list below.

2. Call your chosen store during service hours to place your order.
Trained consultants will be pleased to assist you with product advice over the phone, should you require it.

3. Confirm a time to collect your order from your chosen store.
Orders will be ready to collect one hour after speaking with a consultant. You will receive a confirmation email with your order and collection details.

4. Visit your chosen store during your allocated pick-up time.
Present yourself at the door to make card payment and collect your order.

Stores offering call and collect

With safety in mind

Given current global circumstances, we kindly ask that you respect social distancing guidelines when arriving to collect your order. Currently, we are only accepting card payments, and are unable to handle cash. To ensure the safety of customers and staff, our Resurrection Rinse-Free Hand Wash will be available to use during your visit. For customers in Victoria, consultants will be pleased to deliver your purchase directly to your car.

Terms of call and collect

Aesop uses third party online service providers which are needed in order to receive and respond to your communication. By communicating with Aesop through the channels set out on this page, you acknowledge that Aesop’s Privacy Policy will apply to you and you consent to the collection and processing of your personal data in accordance with the terms of this Privacy Policy.

‘We tire of those pleasures we take, but never of those we give.’

Jean-Antoine Petit-Senn