Aesop
Aesop France SASU (hereinafter “Aesop”) is a simplified limited liability company with a single shareholder (société par actions simplifiée à associé unique) having its registered office at 83 rue Saint Honoré, 75001 Paris, registered with the Registry of Commerce and Companies under number 492 842 729.
Phone number [no extra-charges for calls relating to the performance of the order or claims]:+33 1 86 47 62 94
You can also contact Aesop’s customer service through the “Contact us” area of Aesop’s website.
Acceptance of the Terms of Trade
These Terms of Trade will govern the contractual relationships between any individual, who is not acting as a commercial entity, wishing to purchase the Products on the www.aesop.com website. To this purpose, the purchaser and the seller agree that these Terms of Trade will, together with the order, as accepted by Aesop, the Terms of use and the Privacy Policy, exclusively govern their relationships.
Amendment to the Terms of Trade
Aesop has the right to amend these Terms of Trade from time to time. The amendments brought to the Terms of Trade will be applicable to any order registered after the amended Terms of Trade are online.
Please read these Terms of Trade carefully as they contain important information including warranty disclaimers and limitations of liability. You acknowledge that you have read and accepted these Terms of Trade.
Definitions and Application
Geographic zone
The online sale of Products offered on the www.aesop.com website is reserved for individuals who reside within the European Union and for deliveries made y within this geographic zone.
Products
The Products covered by these Terms of Trade are those presented on the www.aesop.com website, within the limits of available stocks.
Aesop will make its best efforts so that the photograph of the Products is as good as possible. Please note, however, that the representation of the Products as reproduced from your screen may differ from the exact Product.
Shipping costs and deliveries
We aim to deliver “products” to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we can’t guarantee firm delivery dates or times. Delivery options are set out here, although such delivery estimate information is indicative only.
All orders require your signature upon receipt.
We do not ship products classified as dangerous goods to Corsica, Canary Islands, Balearic Islands, Madeira, Azores, West-Frisian Islands and Iceland. This applies to the following products, Tacit Eau de Parfum, Hwyl Eau de Parfum, Marrakech Intense Eau de Parfum, Rozu Eau de Parfum, Karst Eau de Parfum, Miraceti Eau de Parfum, Eremia Eau de Parfum, Eidesis Eau de Parfum, Gloam Eau de Parfum, Ouranon Eau de Parfum, Virere Eau de Parfum, Resurrection Rinse-Free Hand Wash, Geranium Leaf Rinse-Free Hand Wash, Resurrection Rinse-Free Hand Mist, Deodorant, Herbal Deodorant, Istros Aromatique Room Spray, Cythera Aromatique Room Spray, Olous Aromatique Room Spray, Aesop Post-Poo Drops.
Orders
1. To submit an order for Products (Order), you must:
a. create an account with Aesop on this website by registering your details and creating an username and password; and
b. complete and submit the online order through your Aesop account.
2. Aesop reserves the right to refuse any Order. In such case, Aesop will notify you as soon as reasonably practicable and refund to you any payment in full.
3. All products ordered are for personal use and gifting only. They must not be resold in any form or any place; Aesop reserves the right to take legal action against unauthorised and unofficial sale of goods.
Prices and Payment
1. All prices on the website are in Euros and are inclusive of VAT. Any change in the VAT rate may be applied to the Products. Prices are subject to change without notice, being accepted that the price applicable to any order is the price indicated on the website at the time of submitting the order.
2. The amount payable to Aesop for an order will be the total of the following amounts:
3. You must pay the order amount by credit card at the time of submitting the order. Payments will be made by credit card or PayPal, through the secure systems Adyen and PayPal. The information transmitted is encrypted by a software and no third-parties may have access to this information during its communication on the web.
4. Where the Order is to be delivered to some countries in the European Union, you may need to pay customs charges to the government in addition to the order amount.
Please kindly note that we do not offer price matches. This applies to prices offered by another retailer, or items that may have reduced in price since your purchase with us. We warmly recommend joining our mailing list to receive updates on our latest events.
Liability
When selling online, the seller is only bound by a limited duty; its liability may not be sought for damages resulting from the use of Internet such as the loss of data, any intrusion, virus, service disruption or other non-voluntary issues.
1. Aesop reserves the right, in its absolute discretion, to take any of the following measures if you fail to make a payment in accordance with these Terms of Trade:
2. You have sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them.
3. Subject to the following "Warranty" clause and to the fullest extent permitted by law, the liability of Aesop for any loss or damage suffered by you as a result of Aesop breaching its obligations under these Terms of Trade or other tortious duty (including arising by reason of defects in the Products) is limited to a refund or replacement of the relevant Products.
Prior to placing his/her Order, the buyer represents that it has full legal capacity allowing him/her to bind him/herself under these Terms of Trade. Under no circumstances shall Aesop be required to verify the legal capacity of website visitors or buyers. As a result, if an individual lacking legal capacity purchases items from Aesop’s site, the persons legally responsible for such individual (parents and guardians in particular) shall be fully liable for such Order, and in particular must pay the price for such items.
Aesop’s shall not be liable under these Terms of Trade if the non-performance of its obligations is attributable to the actions of a third party (even if foreseeable), a fault of the Buyer, or the occurrence of a force majeure event as defined by the French courts or any other event that was not reasonably within Aesop’s exclusive control. Information accessible on the website is provided on an “as is” basis without warranty of any kind, whether express or implied, regarding in particular the comprehensiveness, accuracy, timeliness, non-infringement, availability, reliability or completeness of the information, products, accessories and services appearing on Aesop’s site or their suitability for the Buyer’s intended use.
AESOP DISCLAIMS ALL LIABILITY FOR DIRECT AND INDIRECT DAMAGES, WHETHER FORESEEABLE OR OTHERWISE, CAUSED BY USE OF THE WEBSITE. IF AESOP'S LIABILITY IS ESTABLISHED AND FOUND IN RESPECT OF A LOSS SUFFERED BY THE BUYER AND ATTRIBUTABLE EXCLUSIVELY TO THE PLACEMENT OF AN ORDER, SUCH LIABILITY SHALL BE LIMITED TO THE AMOUNT OF THE ORDER PAID TO AESOP BY THE BUYER.
Any claim made by a user (including any Buyer) against Aesop must be made within six months of the occurrence of the event that is the subject of the claim.
Warranties
Statutory warranties
All products available for sale on the website benefit from the statutory warranty of conformity (as defined in articles L. 217-4 et seq. of the French Consumer Code) and the warranty against hidden defects (as defined in articles 1641 et seq. of the French Civil Code), allowing the buyer to return, free of charge, defective or non-conforming products delivered to him/her.
1.1 Statutory warranty of conformity
The French Consumer Code provides the following in terms of the statutory warranty of conformity:
Article L. 217-4:
“The seller is required to deliver goods that conform with the contract and is liable for any defects in conformity existing at the time of delivery. The seller is also liable for defects in conformity resulting from packaging, assembly instructions or installation if the seller was responsible for the installation under the contract or if the installation was carried out under its responsibility.”
Article L. 217-5: “In order to conform with the contract, goods must:
Be fit for the purpose ordinarily expected of similar goods and, as applicable:
correspond to the description provided by the seller and possess the qualities the seller presented to the buyer in the form of a sample or model;
have the qualities a purchaser may legitimately expect in view of the public representations made by the seller, by the producer or by its representative, notably in advertisements or labelling;
Or, have the characteristics mutually agreed between the parties or be fit for any special use sought by the buyer and brought to the seller’s attention and which the seller accepted.
Article L. 217-12: A suit resulting from a defect in conformity becomes time barred two years after the delivery of the goods.
1.2 Warranty against hidden defects
The French Civil Code provides as follows with respect to the warranty against hidden defects:
Article 1641 of the French Civil Code: “The seller is bound by a warranty against hidden defects in the thing sold that render it unfit for its intended use, or that so diminish such use that the buyer would not have bought it, or would only have paid a lower price for it if had it known of the defects.”
Article 1648 of the French Civil Code: “An action resulting from redhibitory defects must be brought by the buyer within two years of the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, under penalty of being time barred, within the year that follows the date on which the seller can be discharged of apparent defects or apparent defects in conformity.”
Within the framework of the warranty against hidden defects, Aesop undertakes to, after assessing the defect and at your option:
either reimburse you the full price of the returned product, or
reimburse you part of the product price if you, the buyer, decide to keep the product.
1.3 Warranty exclusions
Products that are modified, repaired, integrated or added by the buyer are not covered by the warranty. The warranty does not cover products that were damaged during shipping or from improper use.
Warranty claims
In the case of the statutory warranty of conformity, the buyer:
has two years as from the delivery of the goods to act;
may choose between the repair or the replacement of the goods, subject to the cost conditions contemplated by article L. 217-9 of the French Consumer Code;
is exempted from providing proof of the existence of the defect of conformity of the product for the total duration of the statutory warranty of conformity ( 2 years following the delivery of the goods).
The buyer may decide to make a warranty claim in respect of hidden defects in the thing sold within the meaning of article 1641 of the French Civil Code. In such a case, the buyer may choose between the cancellation of the sale or a reduction in the purchase price in accordance with article 1644 of the French Civil Code.
If you have any questions regarding statutory warranties, you can contact Customer Service through the “Contact us” section of Aesop’s website or by telephone (+33 1 20 16 14 95 (service free + price of call).
These provisions are not exclusive of the right of withdrawal defined below.
Consequence of a warranty claim
In the context of the statutory warranty of conformity, Aesop undertakes to, at the buyer’s option:
either replace the product with an identical product depending on available inventory, or
reimburse the product price if it is impossible to replace a product.
In the context of the statutory warranty against hidden defects, Aesop undertakes to, after assessing the defect and at your option:
either reimburse the full price of the returned product, or
reimburse a portion of the product price if the buyer decides to keep the product.
Withdrawal rights and time periods
In accordance with article L. 221-18 of the French Consumer Code, the Buyer has 14 (fourteen) days starting on the date the package containing the ordered products is received to exercise his/her statutory right of withdrawal without having to provide a reason for his/her decision.
The right of withdrawal cannot be exercised in respect of Orders relating to:
the supply of goods that were unsealed after delivery and that cannot be returned for hygiene or health reasons;
the supply of goods produced according to the consumer’s specifications or that were clearly personalised.
The Buyer is thus informed that Products that are unsealed after delivery and that cannot be returned for hygiene or health reasons cannot benefit from the right of withdrawal (in particular, and without this list being exhaustive, a cosmetic product whose seal has been removed).
These provisions apply without prejudice to the statutory guarantees provided for in these Terms of Trade, which remain applicable in full.
A Buyer exercising his/her right of withdrawal under the conditions provided for in this article in terms of timing and methods of returning products may obtain a refund for the returned products and for Order delivery fees (at standard cost) in accordance with article L. 221-24 of the French Consumer Code. If a portion of the Order is returned, Aesop will reimburse delivery fees proportionally to the number of items returned, except in the case of flat-rate delivery fees.
Unless the Buyer expressly agrees to another means of reimbursement, the Product(s) shall be reimbursed without excessive delay using the Buyer’s original payment method and, in any event, no later than fourteen (14) days of the day on which Aesop is informed of the Buyer’s decision to withdraw. This refund will be free of charge for the Buyer. The reimbursement of this amount may, however, be deferred until the returned Products are actually recovered or until the Buyer has provided proof of shipment of the Product, and the date applied will be the date of the first of these events to occur.
In accordance with Article L221-23 of the French Consumer Code, it is specified that Aesop shall not bear the cost for returns made if, due to the nature of the products, their return can be carried out normally by post, in which case such return costs shall remain the responsibility of the Buyer or the Order recipient.
The Buyer or, as appropriate, the recipient of the Order, must inform Aesop of his/her wish to withdraw in one of the following ways:
contacting Aesop’s Customer Service within 14 (fourteen) days after the Order. In such a case, the Buyer can notably use the model withdrawal form attached to these Terms of Trade and send it to the following address; Aesop SAS, 83 rue Saint Honoré, 75001 Paris, or via email through the “Contact us” area of Aesop’s website.
In such a case, the Client is informed that it is not technically possible for Aesop to stop the shipment of the products once the Order has been approved. The Order will then be sent to the Buyer and the Buyer undertakes to, in accordance with article L. 221-23 of the French Consumer Code, return the products in question within fourteen (14) days after having informed Aesop. If the products are received after this fourteen (14) day period, Aesop will be deemed to have been informed by the Buyer of his/her intention to withdraw at the time the products were actually sent by him/her.
General provisions applicable to all return methods (in store or by post):
The products must be returned to Aesop in a condition that is suitable for a new sale (products in perfect condition accompanied by their original packaging, accessories, instructions, etc.) within fourteen (14) days of the date on which the Buyer informed Aesop of its decision to withdraw and no later than fourteen (14) days following the date they were received. Returns of products sent back after this deadline will not be accepted. The products must also be accompanied by the Order number written either on the Return Form sent with the delivered products and signed by the Buyer or the Order recipient, or on any other document. The Buyer and the Order recipient (if different from the Buyer) are informed that the use of the Return Form facilitates Aesop’s processing of the return. The Buyer or the Order recipient (if different from the Buyer) is therefore invited to use this Return Form.
If on the website the Buyer benefited from an offer against purchase giving him/her the right, under certain conditions, to one or more free products in return for his/her Order and, due to the exercise of his/her right of withdrawal the Buyer is no longer eligible for the offer in question, the Buyer must send the product(s) he/she wishes to return along with the free product(s) received in exchange for the Order of the returned product(s) so that Aesop can take his/her withdrawal request into account.
The Buyer may be held liable if the product is degraded as a result of handling other than what is necessary to establish the nature, characteristics and, as appropriate, the proper functioning of the products.
Special provisions applicable to in-store returns:
In-store returns are possible at all Aesop stores in Metropolitan France, subject to presenting proof of the amount of the returned Order (for example, an e-mail confirming the Order, invoice, etc.).
Special provisions applicable to postal returns:
A Buyer or Order recipient who wishes to exercise his/her withdrawal right by returning a product by post must contact us.
Aesop does not accept any packages or letters sent postage due.
If the Buyer or Order recipient does demonstrate that he/she actually insured the deposit of the product with a carrier or a store, any risk related to the return of a product shall be borne by the Buyer or Order recipient.
Aesop undertakes to reimburse the Buyer for all amounts paid, including delivery fees (with the exception of additional delivery fees resulting from the fact that the Buyer has selected, as the case may be, a delivery method other than the least expensive standard delivery method offered by the Seller).
