Terms & Conditions

Aesop Norway AS (hereinafter "Aesop") is a limited liability company having its registered office at Oscars gate 19, 0352 Oslo, Norway, registered with the Brønnøysund Register Centre under number 913 688 589.

Aesop contact details :
Phone number : +47 21 38 66 96
Acceptance of the Terms of Trade
1.    These Terms of Trade apply to you, an individual who is not acting as a commercial entity, for the purchase of the Products on the www.aesop.com website.  You and Aesop agree that these Terms of Trade will, together with the order, as accepted by Aesop, the Terms of use and the Privacy Policy, constitute the whole agreement between you and Aesop.
2.    Please read these Terms of Trade carefully as they contain important information, including information on warranties and limitations of liability.  By placing an order through the www.aesop.com website you acknowledge that you have read and accepted these Terms of Trade.
Amendment to the Terms of Trade
1.    Aesop has the right to amend these Terms of Trade from time to time to comply with law or to meet its changing business requirements.  Any amendments to the Terms of Trade will apply to any order registered after the amended Terms of Trade come into effect and are posted on the www.aesop.com website.
Definitions and Application
1.    In these Terms of Trade, "Aesop" means Aesop Norway AS, trading as Aesop, "you" and “your” means you, the individual who is ordering the Products, the "Products" means the Aesop products which may be ordered on the www.aesop.com website and the "Product Subtotal" means the sum of the price of each Product ordered as indicated on the www.aesop.com website at the time of submitting the order.
Geographic area
1.    The online sale of the Products offered on the www.aesop.com website is intended only to individuals who are residing within Norway, including Svalbard and Jan Mayen, and for delivery within this geographic area only.
1.    The Products covered by these Terms of Trade are those presented on the www.aesop.com website, subject to availability.
2.    Aesop will use its best efforts to ensure that any photograph of any of the Products presented on the www.aesop.com website is as accurate as possible.  Please note, however, that the representation of the Products as produced by your computer screen may differ from the exact Product.

Shipping costs and deliveries

We aim to deliver “products” to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we can’t guarantee firm delivery dates or times. Delivery options are set out here, although such delivery estimate information is indicative only.
1.    To submit an order for Products you must:
(a)     create an account with Aesop on the www.aesop.com website by registering your details and creating a password which will be associated to your username (the email address which you have indicated); and
(b)     complete and submit the online order through your Aesop account.
2.    Aesop reserves the right to refuse any order. In such case, Aesop will notify you as soon as reasonably practicable, providing you with the reasons for such refusal, and refund to you any payment in full.
3.    Once Aesop has accepted your order an order confirmation email will be sent to you at which point these Terms of Trade will become binding on you and Aesop.  The status of your order will be shown on your Aesop account.
Prices and Payment
1.    All prices on the website are in NOK and are inclusive of VAT. VAT is excluded for deliveries to Svalbard and Jan Mayen.  Any change in the VAT rate may be applied to the Products.  Prices are subject to change without notice.  The price applicable to any order is the price indicated on the www.aesop.com website at the time of submitting the order.
2.    The amount payable to Aesop for an order will be the total of the following amounts:
(a)     the Product Subtotal;
(b)     the delivery costs as stated above
3.    You must pay the order amount by either Visa, MasterCard, Visa Debit, American Express, Diners Club or PayPal at the time of submitting the order.  Payments will be made through the secure PayPal system, which uses the SSL "Secure Socket Layer" protocol, so that all information is encrypted by software and no third-parties may have access to this information during the processing of your payment for the Products.
1.    Aesop will only be responsible for loss or damage you suffer that is a natural and foreseeable consequence of Aesop breaching its obligations under these Terms of Trade, but Aesop is not responsible for loss or damage that was not foreseeable, such as for damages resulting from the your use of the Internet including the loss of data, any intrusion, virus, service disruption or other unintended issues.
2.    Aesop reserves the right to the extent permitted by law, in its discretion, to take any of the following measures if you fail to make a payment in accordance with these Terms of Trade:
(a)    withhold the supply of and dispose of the Products requested in the order, and/or
(b)     refuse to deal further with you, and Aesop will not be liable to you for any loss or damage directly or indirectly resulting from any such action.
3.    You have sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them. 
4.    The Products are supplied for domestic and private use only.  Aesop shall not be liable for any losses relating to any business of yours, for example, lost revenue, income or profits, lost data or any interruption to your business.
5.    You must follow any instructions Aesop may give you in relation to the safe use or storage of the Products.  Aesop will not be responsible for any damage to the Products which is caused by your failure to follow these instructions. 
6.    There are certain responsibilities which Aesop cannot exclude by law and nothing in these Terms of Trade limits any liability of Aesop to you for death or personal injury resulting from negligence.  Subject to the following "Warranty" clause, and to the fullest extent permitted by law, the liability of Aesop for any loss or damage suffered by you as a result of Aesop breaching its obligations under these Terms of Trade or other duty is limited to a refund or replacement of the relevant Products.
 Limited rights
1.    As a consumer you have certain legal rights, including legal rights relating to any Products that are faulty or not as described.  For further information about your legal rights, contact your local Citizens’ Advice Bureau or Trading Standards office.  Nothing in these Terms of Trade will affect these legal rights.
2.    If you receive a Product that is not of satisfactory quality, you can contact Aesop for a replacement or, where this is not possible, for a refund.
Your right to cancel the purchase
1.    As a consumer, you have the right to return the Products, without any reason within 14 working days from the receipt of the Products. 
2.    If the return of the Products is not because of a product defect or an error committed by Aesop, you will have to pay the shipping charges/delivery costs for the return of the Products.
3.    If you exercise this right to return the Products, you will return the Products ordered, in a state fit for their resale and in their original packaging, to the following address: Oscars gate 19, 0352 Oslo, Norway.
4.    Aesop will refund you within 30 days from the exercise of your right to cancel the purchase.
Refunds and Returns
1.    Only Products purchased on the www.aesop.com website can be returned to Aesop for a refund or an exchange. Products purchased in a department store, specialty retailer or elsewhere must be returned to their original place of purchase.
2.    Should you make an error when ordering online, Aesop will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
3.    In the event that you react to a product, you have the option of exchanging or refunding it.
4.    All Products must be returned to:
Aesop Norway AS
Oscars gate 19,
0352 Oslo, Norway
You are responsible for the shipping costs incurred when sending the Products back to Aesop.  The shipping charge of NOK [·] will be payable if the subsequent refund reduces the original order amount to below the free shipping threshold of NOK [·].
5.    Should a Product be damaged while it is being shipped to you, Aesop will provide you with a full refund or exchange. Return postage will be refunded in case of damaged, defective or incorrectly sent Products and a refund will be issued through the method used for payment.
6.    In all cases, original proof of purchase must be provided and Products must be returned within 14 days of receipt for Aesop to process any refund or exchange. Please call  +47 21 38 66 96 or email to noonline@aesop.com in advance of your intention to return or exchange a Product, so that Aesop staff can assist you with a smooth transaction.
7.    Please retain your postal receipt until you are certain your parcel has been safely received by Aesop. We may need to see this if we fail to receive your package.
8.    We will do our best to process returns within 10 working days of receipt and a refund will be issued through the method used for payment.
Force Majeure
1.    If Aesop is delayed or hindered in or prevented from performing any of its obligations under any order by reason of any event or circumstance beyond its reasonable control, Aesop will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.
Personal data
1.    Information provided by you for the order of the Products will be automatically processed by Aesop.  Please refer to our Privacy Policy for further information on the processing of your personal data.
Other important terms
1.    Aesop may transfer its rights and obligations under these Terms of Trade to another organisation.
2.    These Terms of Trade are between you and Aesop only.  No other person shall have any rights to enforce any of the terms of these Terms of Trade. 
3.    If any term in these Terms of Trade is found to be illegal, invalid or unenforceable by any court or competent authority, the remaining terms will remain in full force and effect.
4.    If you break these Terms of Trade and Aesop takes no action, this does not mean that Aesop has waived its rights against you.  You will still have to comply with these Terms of Trade.  Any waiver must be agreed by Aesop in writing. 
Applicable law
These Terms of Trade are governed by Norwegian law. The legal venue for any dispute or claim arising out of or in connection with their interpretation or execution will be Oslo city court.
2.    The information contained in this document apply to the online sale website directed by Aesop Norway AS.
3.    The Terms of Trade and Frequently Asked Questions relevant to our other regions can be found in the footer of our international web stores. These can be accessed by selecting 'Shop Online' in the main menu, and choosing your region from the list that appears below.

Aesop Discount Code 

The Aesop Discount Code is a code sent via an official Aesop e-mail addressed to a particular person, which enables that person alone to benefit from a specific discount when purchasing certain Aesop products in accordance with these terms and conditions. The value of the discount is fifteen per cent (15%).

The Aesop Discount Code is valid for use in accordance with the following terms:
  • it may only be used during the period from Thursday, 19 November 2020 00:01 GMT until Sunday 22 November 2020 23:59 GMT (inclusive);

  • it only applies to purchases made online at www.aesop.com in the country specific online store indicated in the e-mail communicating the Aesop Discount Code;

  • it may be used on multiple occasions during the permitted period and applies irrespective of the number of products purchased in any one transaction;

  • it applies to the purchase of all Aesop products except the Brass Oil Burner, Stainless Steel Bowl, Shaving Brush, Double-Edge Razor, and Double-Edge Razor Blades; and

  • the Aesop Discount Code must be entered in the designated field when finalizing the purchase online in order to benefit from the discount.

When applying the Aesop Discount Code to a purchase:
  • all purchases are subject to product availability;

  • the Aesop Discount Code does not apply to any shipping or delivery costs (please see “Delivery and Returns” in the country specific online store at www.aesop.com for further details on these costs); and

  • any refund or exchange of product purchased with the Aesop Discount Code (whether such refund or exchange occurs online or in store) will take into account the discount applied in the initial purchase transaction.

Once the period in which the Aesop Discount Code can be used expires, the Aesop Discount Code will automatically be invalid without any further communication from Aesop.

The Aesop Discount Code cannot be redeemed for cash and it cannot be used in conjunction with any other offer, discount or promotion at Aesop.

Aesop reserves the right to:
  • cancel any order(s) applying the Aesop Discount Code which are suggestive of abusing this benefit (e.g. purchasing excessively large quantities of product); and

  • suspend, extend or terminate the Aesop Discount Code promotion at any time without notice and without indicating any specific reason for such action.