The information contained within this document relates to the Aesop Australian website and online store, operated and maintained by Aesop Retail Pty Ltd trading as Aesop (and referred to in this document as Aesop, we, us, our). The Terms of Trade relevant to our Australian online store can be found in the footer of our Australian web store. These can be accessed by clicking on “Terms & Conditions” and then clicking on “Terms of Trade”.
The use of our website (including the Live Assistance function) by a person ("you") is subject to this document. This document contains important information, including warranty disclaimers and limitations of liability. Your use of this website in any way, including, without limitation, browsing the website, using the Live Assistance function or any information contained on this website and/or purchasing products on this website constitutes acceptance of the terms in this document.
Disclaimer The content of this website is general and is provided for information purposes only. The material on this website is not and should not be regarded as advice, including legal or medical advice. To the fullest extent permitted by law, Aesop does not give any express or implied warranties and makes no representations in relation to this website (including the Live Assistance function). In particular, while reasonable care is taken in its preparation, Aesop does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website (including through the Live Assistance function) or its usefulness in achieving any purpose. You accept that content on the website (including through the Live Assistance function) may include technical inaccuracies and typographical errors. Information on this website (including through the Live Assistance function) should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so. You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided. In addition, to the fullest extent permitted by law, Aesop does not warrant that the website (including the Live Assistance function) is free from any computer viruses or other defects or that your access to the website (including the Live Assistance function) will be continuous or uninterrupted. Aesop accepts no liability arising from your access to this website (including use of the Live Assistance function).
Limitation of Liability Subject to the provisions of consumer protection legislation that cannot be excluded (including the Australian Consumer Law), Aesop accepts no liability arising from the information on this website (including through the Live Assistance function), or on websites linked from this website, being incorrect, incomplete or misleading. To the fullest extent permitted by law, Aesop will not be liable for any loss, damage, cost, expense, illness or injury incurred in or arising by reason of any person relying on the information on this website (including through the Live Assistance function). Subject to the consumer guarantees provided for in consumer protection legislation (including the Australian Consumer Law) that cannot be limited, to the maximum extent permitted by law Aesop accepts no liability for any loss, damage, cost, expense, illness or injury arising from your access or use of the Live Assistance function or any delay or interruption in access to or use of the Live Assistance function. Where conditions and warranties implied by law cannot be excluded, Aesop limits its liability, solely to the extent it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.
Consumer Protection Legislation
This website (including the Live Assistance function) comes with non-excludable guarantees under consumer protection legislation such as that the website will be provided with due care and skill and be reasonably fit for its usual purpose. If Aesop breaches any of these non-excludable warranties or guarantees, you are entitled, at your option, to a refund or the re-supply of the services and to compensation for any other reasonably foreseeable loss.
User Responsibility for Personal Account
If you choose to create a personal account on this website (Personal Account), you are entirely responsible for your log in details and password and must not share these with any third party. You must notify Aesop immediately of any known or suspected unauthorised use(s) of your Personal Account, or any known or suspected breach of security, including but not limited to unauthorised access or any permanent or temporary prevention of access to your Personal Account, or loss, theft or unauthorised disclosure of your password. You are responsible for all your usage or activity on this website, including through your Personal Account. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your Personal Account, at Aesop's sole discretion, and Aesop may refer such conduct to appropriate law enforcement agencies.
Live Assistance function
The Live Assistance function is a facility established and maintained by Aesop which enables you to chat to Aesop personnel in real-time to assist you to navigate your way around the website and to provide information on Aesop's products.
The Live Assistance function must be used for the above purpose and no other purpose. In particular, you must not use or attempt to use the Live Assistance function to:
corrupt, damage or interfere with the Live Assistance function or any Aesop or third party data, software, hardware, website or information technology systems;
send offensive, inflammatory, defamatory, fraudulent or otherwise unlawful information that infringes Aesop's or any third party's rights;
adversely affect the reputation or public image of Aesop; or
cause annoyance or inconvenience to Aesop or any third party.
Aesop does not guarantee the continuous availability of the Live Assistance function, and will not be liable to you for any reason, including in the event that the Live Assistance function is unavailable to you for any reason including due to any computer or system downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or telecommunications supply. Aesop reserves the right to suspend or terminate the availability of the Live Assistance function at any time.
Any responses provided by Aesop personnel through the Live Assistance function are general and provided for information purposes only. Subject to the consumer guarantees provided for in consumer protection legislation (including the Australian Consumer Law), Aesop does not give any express or implied warranties and makes no representations in relation to the responses provided by Aesop personnel through the Live Assistance function. Nothing on the Live Assistance function should be construed as the giving of advice or the making of any recommendations. You should make and rely on your own assessment and enquiries to verify the accuracy of the information provided through the Live Assistance function.
You agree that you access and use the Live Assistance function entirely at your own risk (to the maximum extent permitted by law), including in relation to all information that you choose to transmit through the Live Assistance function.
Copyright All content on this website, including text, graphics, logos, photographs, images, audio and video clips and data compilations is the property of Aesop or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Aesop and protected by Australian and international copyright laws.
Trademarks Aesop and all related graphics, photographs, logos, and product and service names are trade marks (both registered and unregistered) of Emeis Cosmetics Pty. Ltd. or its affiliates in other countries. These trade marks, logos and other proprietary graphics may not be used in connection with any other product or service without Aesop's express prior written consent.
Use of this website (including the Live Assistance function) does not give you any rights, title, interest or ownership in any intellectual property rights (including copyright) and proprietary rights to the content of this website (including the Live Assistance function) or any trademarks, logos or other proprietary graphics of Aesop or its affiliates.
Third Party Websites Aesop may include links on this website to websites owned by other parties. Aesop is not in any way responsible for the material contained on these sites, nor is Aesop responsible for the availability of these sites. Aesop does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is Aesop responsible for any damage, offence or loss caused as the result of visiting these websites. Aesop recommends that before you visit any website you check that your computer is running up-to-date virus checking software.
You agree that any feedback or material you send to Aesop on or via this website (including through the Live Assistance function but excluding your personal information or information related to your Personal Account) is non-confidential, non-proprietary and does not infringe the intellectual property rights or other rights of any third party. This includes any data, questions, comments, suggestions, ideas or other information. You agree that Aesop may use any feedback or material provided by you to Aesop on or via this website (including through the Live Assistance function) which is not your personal information, for any purpose without compensation to you.
seek to access and/or correct your personal information Aesop holds about you; and
submit a privacy query or complaint to Aesop and how Aesop will deal with your query or complaint.
Security Aesop's credit card transactions are fulfilled by a banking institution authorised under the laws applicable to this website. When collecting credit card information for online purchases, Aesop offers secured server transactions that encrypt your information in transit to prevent others from accessing it. All information is stored on a secure server. Your credit card details are encrypted and then removed from our system once your order has been dispatched. Although Aesop engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.