A live video consultation

We are pleased to now offer video appointments with trained Aesop consultants, conducted in the comfort of your home. Each consultation is tailored to your unique needs and could include recommendations on gift-giving, your skin care regimen, or guidance through our range of aromatic formulations for body and home, with consultants conducting product demonstrations, sharing application techniques and providing personalised advice.

Reservations are complimentary and are for a duration of 30 minutes, allowing ample time to discuss the topic of your choosing. Consultations are available in English, Chinese Mandarin and Korean, and all are conducted live via video on your desktop, tablet or mobile device. A 4G or WIFI connection is required.

In the absence of touch

With many of us bound to home for longer than usual duration, we hope to bring an element of our in-store service to you. We warmly look forward to hosting you in this new format, and welcome your candid feedback.

Other means of contact

Should a virtual consultation not be your figurative cup of tea, we invite you to visit our Contact Us page for alternate forms of communication.

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‘Forget the years, forget distinctions. Leap into the boundless and make it your home!’

Zhuangzi