Call and collect

It is a pleasure to offer call and collect in our Auckland and Newmarket signature stores. Our consultants are at hand to offer guidance over the phone, just as they would in person. All orders are then prepared to allow a swift and contactless collection from your desired location.

Call and collect door

A smooth, safe and convenient service for securing last-minute gifts or replenishing your own cabinet.

How to place an order

1. Choose an Aesop store using the store locator below.

2. Call your chosen store during service hours to receive a phone consultation with a trained consultant.

3. Reserve a time to collect your order from your chosen store. Depending on availability, orders may be ready to collect within the hour. You will receive a confirmation email with your order details.

4. Visit your chosen store during your allocated pick-up time to collect your order.

Stores offering call and collect

Aesop Auckland City
35 High Street, Auckland CBD, Auckland 1010
Phone: +64 9302 2373
Service hours: Monday to Thursday, 10am – 6pm, Friday, 10am - 6pm, Saturday, 10am - 6pm, and Sunday, 10am - 5pm

Aesop Newmarket
Shop 2/2-8 Osborne Street, Newmarket, Auckland 1023
Phone: +64 9522 2774
Service hours: Monday to Friday, 10am – 6pm, and Sunday, 10am - 5pm

With safety in mind

Given current global circumstances, we kindly ask that you respect social distancing guidelines when arriving to collect your order. Currently, we are only accepting card payments, and are unable to handle cash. To ensure the safety of customers and staff, our Resurrection Rinse-Free Hand Wash will be available to use during your visit. For customers in Victoria, consultants will be pleased to deliver your purchase directly to your car.

Terms of call and collect

Aesop uses third party online service providers which are needed in order to receive and respond to your communication. By communicating with Aesop through the channels set out on this page, you acknowledge that Aesop’s Privacy Policy will apply to you and you consent to the collection and processing of your personal data in accordance with the terms of this Privacy Policy.

‘We tire of those pleasures we take, but never of those we give.’

Jean-Antoine Petit-Senn