Terms & Conditions

Terms of Use

This Terms of Use Agreement (“Terms of Use”) is a legal agreement between you and Aesop Canada, Inc. (“Aesop”, “we”, “us”, or “our”) providing, among other things, the terms and conditions for your access to and use of our Canadian web site www.aesop.com/ca (the “Site” or “website”). Please read these Terms of Use carefully and print a copy for your records.

We may from time to time modify these Terms of Use and will post a copy of the amended Terms of Use at [www.aesop.com/ca/help/faq/termsofuse]. If you do not agree to, or cannot comply with, the Terms of Use as amended, you should not use this Site. You will be deemed to have accepted these Terms of Use as amended if you continue to use this Site after any amendments are posted on this Site.

The information contained within this document relates to Aesop’s Canadian online store, trading under Aesop. The Terms of Use relevant to our other regions can be found in the footer of our international web stores. These can be accessed by selecting 'Shop Online' in the main menu, and choosing your region from the list that appears below. Aesop is the trading name for Aesop Canada, Inc. (referred to in these Terms of Use as Aesop).

Disclaimer

The content of this website is general and is provided for information purposes only. The material on this website is not and should not be regarded as advice, including legal or medical advice. To the fullest extent permitted by law, Aesop does not give any express or implied warranties or conditions and makes no representations in relation to this website. In particular, while reasonable care is taken in its preparation, Aesop does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so. You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.

In addition, to the fullest extent permitted by law, Aesop does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. Aesop accepts no liability arising from your access to this website.

THIS WEBSITE AND ALL INFORMATION PROVIDED THROUGH THIS WEBSITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, ARISING FROM STATUTE, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE. THE FOREGOING DISCLAIMER SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS.

Limitation of Liability 

Subject to the provisions of consumer protection legislation that cannot be excluded, Aesop accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete or misleading. To the fullest extent permitted by law, Aesop will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website. Where conditions and warranties implied by law cannot be excluded, Aesop limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.

Intellectual Property

Copyright and other Intellectual Property 

All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of Aesop or its content suppliers and protected by national and international copyright laws and laws applicable to other intellectual property. The compilation of all content on this Site is the exclusive property of Aesop and protected by national and international copyright laws.

Trademarks 

Aesop and all related logos, and product and service names are trade-marks (both registered and unregistered) of Aesop or its affiliates in Canada and other countries.  These trade-marks, logos and other proprietary graphics may not be used in connection with any other product or service without Aesop's express prior written consent.

Licence and Site Access 

Aesop grants you a limited licence to access and make personal use of this Site and not to download (other than page caching or to access wholesale inquiry forms designed for downloading) or modify it, or any portion of it, except with Aesop's express prior written consent. This licence does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Aesop. You may not use any metatags or any other hidden text using Aesop's name or trademarks without Aesop's express prior written consent. Any unauthorised use will automatically terminate the licence granted above.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to www.aesop.com so long as the link does not portray Aesop, its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive manner. If requested by Aesop, you must remove any hyperlink to this website contained on your website or any other digital content. You may not use any Aesop logo or other proprietary graphic or trade mark as part of the link without Aesop's express prior written consent.

Third Party Websites 

Aesop may include links on this website to websites owned by other parties. Aesop is not in any way responsible for the material contained on these sites, nor is Aesop responsible for the availability of these sites. Aesop does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is Aesop responsible for any damage, offence or loss caused as the result of visiting these websites.

Aesop recommends that before you visit any website you check that your computer is running up-to-date virus checking software.

Privacy

Personal information provided to Aesop via this website will be handled in accordance with Aesop's Privacy Policy, which can be found at [www.aesop.com/ca/help/faq/privacy].

Security 

Aesop's credit card transactions are fulfilled by a banking institution authorised under the laws applicable to this website. When collecting credit card information for online purchases, Aesop offers secured server transactions that encrypt your information in transit to help prevent others from accessing it. All information is stored on a server that is protected using appropriate safeguards. Your credit card details are encrypted and then removed from our system once your order has been dispatched.

Although Aesop engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.

You will need to register to use certain parts of this website. When registering, you will be required to nominate a username and password. You must keep this username and password safe and must not disclose this information to any third party. If you become aware of unauthorised use of your account, please notify us immediately.

Cookies 

If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit Aesop's website. Cookies allow Aesop to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to this website. Aesop uses cookies to track and collect information about which parts of Aesop's Site and newsletter (including links to other websites) are being visited by you.

Cookies also allow Aesop to recognise your computer while you are on Aesop's site, and to send you to the country of origin and language you selected on your first visit to Aesop's site. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website.

If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website, including the purchase section.

Aesop Gift Cards
An Aesop Gift Card entitles the owner to purchase products up to the nominated value at any Aesop Signature Store or from an Aesop online store within the country and currency in which the card was purchased. The value on the card can be used for purchases in whole or in part, and on multiple occasions at said Aesop Signature Stores and Aesop online store, and for Facial Appointments at selected Aesop spaces. It cannot be reloaded, exchanged, or redeemed for cash or another gift card. Gift cards are valid for 12 months from the date of purchase (not applicable in the United States of America, Canada, Germany and Switzerland). After the expiry date, the card will have a nil balance. To verify available funds at any time, please visit Aesop online at Check gift card balance. Each Aesop Gift Card is linked to a unique Gift Card Number and Pin to ensure its security and integrity, and allow for multiple transactions in store or online.

Aesop Digital Gift Cards
An Aesop Digital Gift Card entitles the owner to purchase products up to the nominated value at any Aesop Signature Store or from an Aesop online store within the country and currency in which the card was purchased. The value on the card can be used for purchases in whole or in part, and on multiple occasions at said Aesop Signature Stores and Aesop online store, and for Facial Appointments at selected Aesop spaces. It cannot be reloaded, exchanged or redeemed for cash, or transferred to another digital gift card or owner. Aesop Digital Gift Cards are valid for 12 months from the date of purchase (not applicable in the United States of America and Canada). After the expiry date, the card will have a nil balance. To verify available funds at any time, please visit Aesop online at Check gift card balance. Each Aesop Digital Gift Card is linked to a unique Gift Card Number and Pin to ensure its security and integrity, and allow for multiple transactions in store or online. Please note, Aesop Digital Gift Cards are currently only available to purchase within the United States, Brazil, Canada, Australia and New Zealand.

French

The parties have expressly requested that these Terms of Use and all documents related thereto be drafted in English. Les parties ont demandé que cette convention ainsi que tous les documents qui s’y rattachent soient rédigés en anglais. For a French version of these Terms of Use, click on the following link: [insert relevant link].

General 

Aesop may vary these Terms of Use at any time by publishing a revised version of the terms and conditions on this website.

To the extent permissible by applicable law, the law applicable to this website is the law of the province of Ontario and the laws of Canada applicable therein unless the applicable laws of your province of residence requires that the laws of such province to govern, in which case, the laws of such province are to govern.