Delivery and Returns

Delivery fee

Delivery fees for each delivery method are outlined below:

Standard
Price: $7.50 or complimentary for orders over $100
Days to arrive: 3-6 working days (East Coast within 4 days, West Coast within 6 days)

Express
Price: $18
Days to arrive: 2-3 working days

Next Day
Price: $35
Days to arrive: Next business day when order is placed before 1pm EST

Non-contiguous US
Price: $20 for Standard deliveries only - these regions are not eligible for Express or Next Day delivery options.
Days to arrive: 5-10 working days


Please note:

 

  • Working days do not include weekends or public holidays
  • Each order must have one delivery address
  • You may be required to sign for deliveries
  • Deliveries containing “ dangerous goods” (e.g. alcohol) cannot be delivered to the non-contiguous United States via Express or Next Day delivery options.
  • Where the Order is to be delivered to a United States address via Next Day Air Freight, Aesop will use reasonable endeavours to deliver the Order within 1 working day (Monday-Friday excluding official public holidays) from the date the Order was submitted by you.

 

 

Refunds and Returns

Only items purchased on the Aesop website can be returned to aesop.com for refund or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.

Should you make an error when ordering online, Aesop will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the Delivery and additional postage charges

 

Prices and Payment

All prices on the website are in US dollars and do not include applicable sales taxes. The total cost including any applicable taxes will be displayed during check-out, once you have selected your billing and Delivery address. Prices are subject to change without notice.

The amount payable to Aesop for an Order (Order Amount) will be the total of the following amounts:

  • the sum of the price of each Product ordered as indicated on the website at the time of submitting the Order (Product Subtotal);
  • the cost of delivery determined in accordance with Delivery stated above, and
  • the sum of any other fees which Aesop levies from time to time and which you have agreed to pay by providing your electronic consent (e.g. subscription fees).

You must pay the Order Amount by credit card at the time of submitting the Order. Aesop accepts Visa, Mastercard, or American Express.