Delivery and Returns

During the festive season



The following delivery options are available to ensure the timely arrival of your gift by Friday, December 21.

Complimentary standard shipping



We offer complimentary standard shipping on all orders until Tuesday, 18 December.

Order by 12PM EST, Tuesday December 18 for delivery to the contiguous US.
Order by 12PM EST, Tuesday, December 11 for delivery to non-contiguous US.

Next day delivery ($35)



Order by 12PM EST, Thursday December 20 if delivering to the contiguous US.
Please note, next day delivery is not available to non-contiguous US.
You will receive an email containing tracking details when your order has been dispatched.

Outside of festive season



Standard shipping (prices vary)
Delivery to:
East Coast within 2 working days, $7.50.
West Coast within 2–3 working days, $7.50.
Non-contiguous US within 5–10 working days, $20.

Next day shipping ($35)
Order by 12PM EST for delivery on the next working day (contiguous US only).

Please note:
• Delivery timeframes are a guideline and are subject to any unforeseen or unavoidable events beyond Aesop’s reasonable control.
• Working day means Monday–Friday, excluding official public holidays.
• Orders submitted before 12PM EST on a working day will be processed and dispatched on the same day. Orders submitted after 12PM EST will be processed and dispatched the following working day.
• Aesop is currently unable to support time slot delivery.


Gift wrapping


We are pleased to offer complimentary gift wrapping with all online orders.

Should your order contain multiple products intended as gifts for more than one recipient, we are able to wrap them separately. Please follow the process below to ensure appropriate wrapping:

1. Upon specifying the delivery address and shipping method, select the option box 'This is a gift for someone special'.
2. Select the following option box 'I would like to add a personal message'.
3. In the section titled 'Gift message', list the items and the name of their intended recipients, along with a personal message.

Please note that we are only able to dispatch to one delivery address per order.


Prices and Payment



All prices on the US Aesop website are in US dollars and are exclusive of applicable sales taxes. The total cost, including any applicable taxes, will be displayed at checkout. Aesop accepts payments via credit card (Visa, Mastercard, or American Express) or PayPal.

Prices are subject to change without notice.

By purchasing a product online from Aesop, you agree to pay an amount totalling the sum price of each product ordered at the time you make the order, the cost of delivery, and any subsequent fees required.


Refunds and Returns


Items must be returned to their original point of purchase. Regrettably we are unable to accept online returns for products purchased in an Aesop store, specialty retailer, department store or elsewhere.

Should you make an error when ordering online, Aesop will gladly refund or exchange your item for the item you intended to purchase up to 30 days from the date of purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the delivery and additional postage charges.

Should you have any further questions, please consult the order and shipping enquiries section of our Frequently asked questions..