Shipping fees and delivery times

Standard shipping

Orders under $40

$5

Orders $40 and over

Complimentary

All areas

2-3 business days

Regrettably, due to the high volume of orders, we are unable to guarantee a specific delivery date and time. We thank you for your understanding while we work to resolve any delays.

Rinse and Return

Singapore residents are encouraged to return aluminium, glass, and plastic cosmetic packaging to Aesop signature stores for future recycling. Learn more.

Click and Collect

Simply choose in-store collection at checkout, then pick up your order at your preferred location. Available at select stores only.

For general enquiries regarding Click and Collect, we welcome you to phone us on +65 3129 2825 instead of contacting your local store.

Carbon neutral shipping

We offset operational emissions to ensure the delivery of every order is carbon neutral.

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    Our online offering

    Just as our physical spaces are dedicated to hosting our customers, so too is our online store. It is a pleasure to offer virtual assistance from our consultants, convenient delivery options, and complimentary additions to guide your experience.

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    For tailored advice, product demonstrations and assistance selecting formulations, we offer live video consultations with our trained consultants.

    Please kindly note this service is currently offered in English only.

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    Our consultants are available online to provide bespoke advice and order support, as well as answer any questions you may have.

    Live assistance Operating hours:

    24/7.

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    Click and Collect is a swift and convenient alternative to home delivery. At checkout, select in-store collection from the range of available stores, then proceed make payment online to secure your items.

     

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    Call and collect allows you to reserve products in-store for prompt collection. Simply call an Aesop location of your choice to select your products, and to arrange pick up and payment in-store. More information

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    We offer complimentary, easily tracked standard shipping on all orders.  

    Once your order is dispatched, you will receive a tracking number via email. If you have registered an online profile, you can also access this information in your Order History.

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    Complimentary online returnsdownArrow

    In the event that a product you have purchased online is not suitable, we would be pleased coordinate a return, free of charge. To make a return, kindly contact us so we may provide you with a prepaid return postal label. Upon receiving the return, we will process the refund to the original method of payment. Alternatively, online orders purchased using credit card as the payment method may be returned for a refund at any Aesop store in the country of purchase. All returns must be made within thirty days of purchase, or ninety days if the purchase was made between 1 November and 31 December. View full returns policy

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    We accept a range of payment methods online:  Credit Card

    Gift Card

    Alipay

    PayPal

    Aesop Products

    Formulated with ingredients of the highest quality

    Our range of skin, hair and body care formulations is created with meticulous attention to detail, and with efficacy and sensory pleasure in mind.

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    • Language: English

    Sustainability

    All Aesop products are vegan, and we do not test our formulations or ingredients on animals. We are Leaping Bunny approved and a Certified B Corporation. Learn more

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