Delivery and Returns

1. Shipping methods and charges in Metropolitan France (delivery time after shipment):

Standard Colissimo: 4 working days (from Monday to Friday, except bank holidays) 6€ VAT inc. free shipping for an order equal or superior to 60€ VAT inc.

Coursier Stuart: same day (from Monday to Friday except bank holidays) for orders placed before 2 p.m. or by appointment 8€ VAT inc. free shipping for an order equal or superior to 80€ VAT inc.

Express Chronopost: 2 working days (from Monday to Friday, except bank holidays) 12€ VAT inc. free shipping for an order equal or superior to 120€ VAT inc.

2. Shipping method and charges in European Union countries (delivery time after shipment):

Express Chronopost: 6 working days (from Monday to Friday, except bank holidays) 12€ VAT inc. free shipping for an order equal or superior to 120€ VAT inc.



For more detailed delivery estimates please refer to the below table:

Andorra
2 - 4 business days

France
2 - 4 business days

Monaco
2 - 4 business days

Belgium
3 - 5 business days

Luxembourg
3 - 5 business days

Netherlands
3 - 5 business days

Denmark
4 - 6 business days

Ireland
4 - 6 business days

Italy
4 - 6 business days

Vatican City
4 - 6 business days

San Marino
5 - 7 business days

Spain
6 - 8 business days

Portugal
7 - 9 business days

 

Orders

1. To submit an order for Products you must:

 

a. create an account with Aesop on this website by registering your details and creating a password which will be associated to your username (the email address which you have indicated)
b. complete and submit the online order through your Aesop account.

 

2. Aesop reserves the right to refuse any order. In such case, Aesop will notify you as soon as reasonably practicable, providing you with the reasons for such refusal, and refund to you any payment in full.

 

Prices and Payment

 

1. All prices on the website are in Euros and are inclusive of VAT. Any change in the VAT rate may be applied to the Products. Prices are subject to change without notice, being accepted that the price applicable to any order is the price indicated on the website at the time of submitting the order.

 

2. The amount payable to Aesop for an order will be the total of the following amounts:

 

a. the sum of the price of each Product ordered as indicated on the website at the time of submitting the order (Product Subtotal);
b. the cost of delivery determined in accordance with Delivery stated above, and

 

3. You must pay the order amount by credit card at the time of submitting the order. Payments will be made through the securised systems PayPal or Cybersource, which uses the SSL “Secure Socket Layer” protocol, so that all information is encrypted by a software and no third-parties may have access to this information during its communication on the web.

 

4. Where the Order is to be delivered to some countries in the European Union, you may need to pay customs charges to the government in addition to the order amount.