Delivery and Returns

Delivery Costs Germany

Within Germany, Aesop ships the ordered products with DHL. A 5.00 € delivery fee for Standard Shipping shall be charged per order within Germany. For orders starting at 120.00 €, delivery within Germany is free for customers.

Delivery within Germany

Unless other delivery times are given within the webshop, the delivery time is approximately 4 – 6 working days.

If, at the time of ordering, the products ordered by the customer are not available, Aesop will inform the customer. If a product is permanently unavailable, Aesop will refrain from issuing a declaration of acceptance. In this case, the contract will not be completed. A purchase that has already been paid for by the customer will be refunded immediately.

Delivery is only within Germany and to Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia and Slovenia. It is possible to place orders in other countries through other Aesop webshops.

Delivery Costs and estimated delivery outside of Germany

Austria
6-8 working days
10.00 €

Bulgaria
7-9 working days
11.00 €

Croatia
5-7 working days
11.00 €

Cyprus
8-10 working days
11.00 €

Czech Republic
4-6 working days
10.00 €

Estonia
5-7 working days
11.00 €

Finland
6-8 working days
11.00 €

Greece
8-10 working days
11.00 €

Hungary
4-6 working days
11.00 €

Latvia
6-8 working days
11.00 €

Lithuania
6-8 working days
11.00 €

Malta
7-9 working days
11.00 €

Poland
4-6 working days
10.00 €

Romania
6-8 working days
11.00 €

Slovakia
5-7 working days
11.00 €

Slovenia
4-6 working days
11.00 €

For orders starting at 120.00 €, delivery to the above listed countries is free for customers.

Orders

The customer can place the products displayed in the webshop in their basket without obligation by clicking the button [●●Add to Basket●●]. The products can be removed from the basket by the customer at any time. If the customer would like to purchase the products in the basket, they can click the button [●●Proceed to Checkout●●].

There the customer must enter certain data. The mandatory fields are marked with a *. The creation of an account is not required. After entering their data and choosing a payment method the customer will arrive at the [●●Review Information●●] button on the order page where they are able to check the information that they have entered.

The customer can complete their order by clicking the button [●●Pay●●]. This process can be interrupted at any time by closing the browser window.

Prices and Shipping Costs

- The prices stated on the product pages are final and include sales tax and all other pricing components.

- Purchase payment is due immediately upon completion of the contract.

- Payments can be made according to the customer’s preference with a credit card (VISA, MasterCard and American Express), Giropay or PayPal. Aesop reserves the right to change the provided payment methods.

- The customer agrees that invoices from Aesop can be transmitted electronically.

- The delivered goods remain the property of Aesop until full payment is completed.

Returns

Terms and Conditions shall apply.