Delivery and Returns

Shipping fee


  • $6 for Standard shipping

  • Complimentary Standard shipping on all purchases above $70

  • $9 for Express shipping

  • $14 for same day shipping

  • Same Day shipping: same day delivery if placed before 12pm


Delivery


  • Standard shipping: Within 2-9 business days (Monday–Friday, excluding official public holidays).

  • Express shipping: Within 1-4 business days (Monday–Friday, excluding official public holidays).

  • You will receive an email containing tracking details when your order has been dispatched.

Please note:
  • Delivery timeframes are a guideline and subject to any unforeseen or unavoidable events beyond Aesop’s reasonable control.

  • Aesop Online is currently unable to support time slot delivery.

  • Aesop reserves the right to cancel and refund orders that are destined for delivery to known freight forwarding addresses.

Gift wrapping


For gift wrapping of individual items, please place separate online orders or contact our Customer Service team aesoponline@aesop.com.


Prices and Payment


All prices on the Australian Aesop website are in Australian dollars and are inclusive of GST. Aesop accepts payments via credit card (Visa, Mastercard or American Express) or PayPal.

Prices are subject to change without notice.

By purchasing a product online from Aesop, you agree to pay an amount totaling the sum price of each product ordered at the time you make the order, the cost of delivery, and any subsequent fees required.


Refunds and Returns


Items must be returned to their original point of purchase. Regrettably we are unable to accept online returns for products purchased in an Aesop store, specialty retailer, department store or elsewhere.

Should you make an error when ordering online, Aesop will gladly refund your item up to 30 days from the date of purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

Should you have any further questions, please consult the Order and shipping enquiries section of our Frequently asked questions.