Call and collect

It is a pleasure to offer call and collect at all Aesop signature stores (currently excluding Victorian stores). Our consultants are at hand to offer guidance over the phone, just as they would in person. All orders are then prepared to allow a swift and contactless collection from your desired location.

Call and collect door

A smooth, safe and convenient service for securing last-minute gifts or replenishing your own cabinet.

How to place an order

1. Choose an Aesop store using the store locator below.

2. Call your chosen store during service hours to receive a phone consultation with a trained consultant.

3. Reserve a time to collect your order from your chosen store. Depending on availability, orders may be ready to collect within the hour. You will receive a confirmation email with your order details.

4. Visit your chosen store during your allocated pick-up time to make contactless payment and collect your order.

Find a store

Call and collect is available at all Aesop signature stores.

With safety in mind

Given current global circumstances, we kindly ask that you respect social distancing guidelines when arriving to collect your order. Currently, we are only accepting card payments, and are unable to handle cash. To ensure the safety of customers and staff, our Resurrection Rinse-Free Hand Wash will be available to use during your visit.

Terms of call and collect

Aesop uses third party online service providers which are needed in order to receive and respond to your communication. By communicating with Aesop through the channels set out on this page, you acknowledge that Aesop’s Privacy Policy will apply to you and you consent to the collection and processing of your personal data in accordance with the terms of this Privacy Policy.

‘We tire of those pleasures we take, but never of those we give.’

Jean-Antoine Petit-Senn