‒ Free of charge where the total order (incl tax) is ¥10,800 or greater
‒ ¥540 where the total order (incl tax) is less than ¥10,800.
Aesop does not offer Gift Wrapping for Japan orders at this time.
Aesop will use reasonable endeavours to deliver the order within 7 days from the date the order was submitted by you.
All orders will be delivered via the Sagawa Kyuubin shipping company. If the recipient is not at home, the driver will leave a re-delivery note. Please note, if a re-delivery appointment is not arranged within 10 days from the date on the note, your order may be cancelled.
Prices and Payment
All prices on the website are in Japanese yen and are inclusive of GST. Prices are subject to change without notice.
Refunds and Returns
‒ Only items purchased on the Aesop website can be returned to aesop.com/jp/ for refund or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.
‒ Should you like to arrange a return, please do so within 2 weeks of product delivery.
‒ You are responsible for the shipping and additional postage charges for returned items, unless the cause for return falls under Aesop’s responsibility.
Reasons for returns
‒ Aesop’s responsibility
- Incorrect products
- Incorrect quantities
- Damaged products
- Delayed delivery
‒ Customer’s responsibility
- Mistaken Order
Firstly, please contact our Japan Online Store by phone on 03-6427-2137, or by Email on firstname.lastname@example.org.
Open hours are 10am-5pm on weekdays.
If contacting by Email, please include the necessary information as follows:
- Subject Line should be ‘Return Application’
- Your Name and Customer ID if available
- Date the order was received
- Order ID
- Name and Product SKU of the product(s) you would like to return (please see the order invoice for this information)
- Reason for return (please select from above list)
‒ Together with the return product, please separate the bottom section of the invoice titled 「返品明細書」(Refund sheet).
‒ Please fill out the return item information on the front, and the refund destination account information on the back of the form, adding a comment if neccesarry.
‒ Please include the Refund Sheet in the return package, and mail to:
‒ Please retain a copy of the postal receipt for 3 months after sending the return package.
‒ If paid by cash on delivery, Aesop will refund the amount into your nominated account (we cannot process Post office refunds).
‒ If paid be PayPal, PAW
‒ Refund will be processed after the return package arrives back at the Online store.
‒ Opened or used products.
‒ Damaged or dented products at the responsibility of the customer.
‒ Products which have been delivered more than two weeks from the return date.
‒ Products not purchased through online.
Things to note
‒ Please maintain any packaging or tags
‒ Please do not include your order invoice or any other paperwork in your return package
‒ Please return the package via Sagawa Kyuubin (佐川急便) or Yuu Pack (ゆうパック)
‒ If you have any questions or concerns, please contact:
Aesop Japan K.K
Bloom Omotesando 103
Jingumae 5-39-7, Shibuya-ku
Contact Hours: weekdays 10am-5pm