¥ 0.00
Shipping to Japan   JP   EN         
 
Already Registered? Then Log In here
Not Registered? Then get Started Here
 

Animal

A gentle fur cleanser for pampered pets.

This mild skin and fur wash gently cleanses and deodorises. Made with the same assiduous attention to research and development as we apply to our products for humans.

How to Use

Massage generously into a damp, well-brushed coat, paying careful attention to the scalp, then rinse well and towel dry.

Ingredients

Water (Aqua), Sodium Laureth Sulfate, Propylene Glycol, Coco-Betaine, Cocamide MIPA, Sea Salt (Maris sal), Citrus Medica Limonum (Lemon) Peel Oil, Melaleuca Alternifolia (Tea Tree) Leaf Oil, Mentha Viridis (Spearmint) Leaf Oil, Citric Acid, Methylchloroisothiazolinone, Methylisothiazolinone, d-Limonene.
This ingredient list is subject to change, customers should refer to the product packaging for the most up-to-date ingredient list.

What to Expect

Aroma: mint, citrus
Product texture: clear gel
Fur Feel: thoroughly cleansed, freshened
  • 500mL
  • ¥4,536
This size is currently out of stock.
Quantity
1

Animal

Zoom OutZoom
Zoom In

More Views

  • Animal 500mL
Share
Shipping & Returns
 
Shipping & Returns

Shipping fee 

‒      Free of charge where the total order (incl tax) is ¥10,800 or greater

‒      ¥540 where the total order (incl tax) is less than ¥10,800.

 

Gift Wrapping

Aesop does not offer Gift Wrapping for Japan orders at this time.

 

Delivery

Aesop will use reasonable endeavours to deliver the order within 7 days from the date the order was submitted by you.

All orders will be delivered via the Sagawa Kyuubin shipping company. If the recipient is not at home, the driver will leave a re-delivery note. Please note, if a re-delivery appointment is not arranged within 10 days from the date on the note, your order may be cancelled.

 

Prices and Payment

All prices on the website are in Japanese yen and are inclusive of GST. Prices are subject to change without notice.

 

Refunds and Returns

‒      Only items purchased on the Aesop website can be returned to aesop.com/jp/ for refund or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.

‒      Should you like to arrange a return, please do so within 2 weeks of product delivery.

‒      You are responsible for the shipping and additional postage charges for returned items, unless the cause for return falls under Aesop’s responsibility.

 

Reasons for returns

‒      Aesop’s responsibility

  1. Incorrect products
  2. Incorrect quantities
  3. Damaged products
  4. Delayed delivery
  5. Other

 

‒      Customer’s responsibility

  1. Mistaken Order
  2. Other

 

Return Process

Firstly, please contact our Japan Online Store by phone on 03-6427-2137, or by Email on jp.online@aesop.com.

Open hours are 10am-5pm on weekdays.

If contacting by Email, please include the necessary information as follows:

  1. Subject Line should be ‘Return Application’
  2. Your Name and Customer ID if available
  3. Date the order was received
  4. Order ID
  5. Name and Product SKU of the product(s) you would like to return (please see the order invoice for this information)
  6. Reason for return (please select from above list)

‒      Together with the return product, please separate the bottom section of the invoice titled 「返品明細書」(Refund sheet). 

‒      Please fill out the return item information on the front, and the refund destination account information on the back of the form, adding a comment if neccesarry.

‒      Please include the Refund Sheet in the return package, and mail to:

〒150-0001
東京都渋谷区神宮前5-39-7 ブルーム表参道103
イソップ・ジャパン株式会社
イソップ・オンラインストア返品受付 係
お問合せ先:03-6427-2137(平日12:00~17:00)

‒      Please retain a copy of the postal receipt for 3 months after sending the return package.

 

Refund Process

‒      If paid by cash on delivery, Aesop will refund the amount into your nominated account (we cannot process Post office refunds). 

‒      If paid be PayPal, PAW 

‒      Refund will be processed after the return package arrives back at the Online store. 

 

Non-refundable products

‒      Opened or used products. 

‒      Damaged or dented products at the responsibility of the customer. 

‒      Products which have been delivered more than two weeks from the return date.  

‒      Products not purchased through online. 

 

Things to note

‒      Please maintain any packaging or tags 

‒      Please do not include your order invoice or any other paperwork in your return package 

‒      Please return the package via Sagawa Kyuubin (佐川急便) or Yuu Pack (ゆうパック) 

‒      If you have any questions or concerns, please contact: 

 

Aesop Japan K.K

Bloom Omotesando 103

Jingumae 5-39-7, Shibuya-ku

Tokyo 150-0001

Contact: 03-6427-2137

Contact Hours: weekdays 10am-5pm