Terms & Conditions

 

Terms of Use

Shipping and Shopping

 

 

Terms of Use


The information contained within this document relates to the Aesop Australian online store, trading under Aesop Retail PTY LTD.

 

The Terms of Trade relevant to our other regions can be found in the footer of our international web stores. These can be accessed by selecting 'Shop Online' in the main menu, and choosing your region from the list that appears below.

 

Aesop is the trading name for Aesop Retail Pty Ltd (referred to in these terms and conditions as Aesop).

 

Disclaimer

 

The content of this website is general and is provided for information purposes only.  The material on this website is not and should not be regarded as advice, including legal or medical advice.  To the fullest extent permitted by law, Aesop does not give any express or implied warranties and makes no representations in relation to this website.  In particular, while reasonable care is taken in its preparation, Aesop does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so.  You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.

 

In addition, to the fullest extent permitted by law, Aesop does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. Aesop accepts no liability arising from your access to this website.

 

Limitation of Liability

 

Subject to the provisions of consumer protection legislation that cannot be excluded, Aesop accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete or misleading.  To the fullest extent permitted by law, Aesop will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website.  Where conditions and warranties implied by law cannot be excluded, Aesop limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.

 

Intellectual Property

 

Copyright

All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of Aesop Retail Pty Ltd or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Aesop Retail Pty Ltd and protected by Australian and international copyright laws.

 

Trademarks

Aesop and all related graphics, photographs, logos, and product and service names are trade marks (both registered and unregistered) of Aesop Retail Pty Ltd or its affiliates in other countries.  These trade marks, logos and other proprietary graphics may not be used in connection with any other product or service without Aesop's express prior written consent.

 

Licence and Site Access

 

Aesop grants you a limited licence to access and make personal use of this site and not to download (other than page caching or to access wholesale inquiry forms designed for downloading) or modify it, or any portion of it, except with Aesop's express prior written consent. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.  This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Aesop. You may not use any metatags or any other hidden text using Aesop's name or trademarks without Aesop's express prior written consent. Any unauthorised use will automatically terminate the licence granted above.

 

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to www.aesop.com so long as the link does not portray Aesop, its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive manner. If requested by Aesop, you must remove any hyperlink to this website contained on your website or any other digital content.  You may not use any Aesop logo or other proprietary graphic or trade mark as part of the link without Aesop's express prior written consent.

 

Third Party Websites

 

Aesop may include links on this website to websites owned by other parties. Aesop is not in any way responsible for the material contained on these sites, nor is Aesop responsible for the availability of these sites. Aesop does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is Aesop responsible for any damage, offence or loss caused as the result of visiting these websites.

 

Aesop recommends that before you visit any website you check that your computer is running up-to-date virus checking software.

 

Terms of Trade

 

If you purchase any products via this website, you must agree to Aesop's Terms of Trade (see Shipping and Shopping).

 

Privacy

 

Personal information provided to Aesop via this website will be handled in accordance with Aesop's Privacy Policy.

 

Security

 

Aesop's credit card transactions are fulfilled by a banking institution authorised under the laws applicable to this website. When collecting credit card information for online purchases, Aesop offers secured server transactions that encrypt your information in transit to prevent others from accessing it. All information is stored on a secure server. Your credit card details are encrypted and then removed from our system once your order has been dispatched.

 

Although Aesop engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.

 

You will need to register to use certain parts of this website. When registering, you will be required to nominate a username and password. You must keep this username and password safe and must not disclose this information to any third party. If you become aware of unauthorised use of your account, please notify us immediately.

 

Cookies

 

If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit Aesop's website. Cookies allow Aesop to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to this website. Aesop uses cookies to track and collect information about which parts of Aesop's site and newsletter (including links to other websites) are being visited by you.

 

Cookies also allow Aesop to recognise your computer while you are on Aesop's site, and to send you to the country of origin and language you selected on your first visit to Aesop's site. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website.

 

If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website, including the purchase section.

 

General

 

Aesop may vary these terms and conditions at any time by publishing a revised version of the terms and conditions on this website.

 

The law applicable to this website is the law of the State of Victoria, Australia.

 


Shipping and Shopping

 

The information contained within this document relates to the Aesop Australian online store, trading under Aesop Retail PTY LTD.

 

The Terms of Trade and Frequently Asked Questions relevant to our other regions can be found in the footer of our international web stores. These can be accessed by selecting 'Shop Online' in the main menu, and choosing your region from the list that appears below.

 

Please read these Terms of Trade carefully as they contain important information including warranty disclaimers and limitations of liability.

 

Definitions and Application

 

1. In these Terms of Trade, "Aesop" means Aesop Retail Pty Ltd. (ABN 83 104 829 576) trading as Aesop, 'you' means the organisation or individual who is ordering product on the website, and the "Products" means the Aesop products which may be ordered on the website.

 

2. These Terms of Trade apply to any purchase of any Products by you from this website which are delivered in Australia or New Zealand.

 

Shipping fee

 

The shipping fee will be:

 

1. where the Order is to be delivered to Australian address:

  

a. free of charge where the Product Subtotal is AUD150 or greater

 

b. AUD9 where the Product Subtotal is less than AUD150.

 

2. where the Order is to be delivered to a New Zealand address:

 

a. AUD9 where the Product Subtotal is AUD 180 or greater

 

b. AUD19 where the Product Subtotal is less than AUD 180.

 

Delivery

 

The Delivery time will be:

 

1. Where the Order is to be delivered to an Australian address, Aesop will:

 

a. use reasonable endeavours to deliver the Order within 10 working days (Monday-Friday excluding official public holidays) from the date

 

the Order was submitted by you; and

 

b. send the Order by courier where the Order is to be delivered to a street address or by Australia Post where the Order is to be delivered

 

to a PO Box.

 

2. Where the Order is to be delivered to a New Zealand address, Aesop will:

 

a. use reasonable endeavours to deliver the Order within 10 working days from the date the Order was submitted by you; and

 

b. send the Order by registered mail.

 

3. You will be required for sign for all deliveries made by Australia Post registered mail and couriers.

 

Orders

 

1. To submit an order for Products (Order), you must:

 

a. create an account with Aesop on this website by registering your details and creating an username and password; and

 

b. complete and submit the online order through your Aesop account.

 

2. Aesop reserves the right to refuse any Order. In such case, Aesop will notify you as soon as reasonably practicable and refund to you any payment in full.

 

3. All products ordered are for personal use and gifting only. They must not be resold in any form or any place; Aesop reserves the right to take legal action against unauthorised and unofficial sale of goods.

 

Prices and Payment

 

1. All prices on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.

 

2. The amount payable to Aesop for an Order (Order Amount) will be the total of the following amounts:

 

a. except for New Zealand, the sum of the price of each Product ordered as indicated on the website at the time of submitting the Order (Product Subtotal);

 

b. the cost of delivery determined in accordance with Delivery stated above, and

 

c. the sum of any other fees which Aesop levies from time to time and which you have agreed to pay by providing your electronic consent (e.g. subscription fees).

 

3. Where the Order is to be delivered to a New Zealand address, the amount of GST will be deducted from the price of each Product ordered.

 

4. You must pay the Order Amount by credit card at the time of submitting the Order. Aesop accepts Visa, Mastercard, or American Express.

 

5. Where the Order is to be delivered to a New Zealand address, you may need to pay customs charges to the New Zealand government in addition to the Order Amount. While Aesop provides no advice on what these charges may be, to help you understand the possible custom charges that you may incur you may wish to visit www.customs.govt.nz.


Liability

 

1. Without limiting Aesop's legal rights arising from any failure by you to make a payment in accordance with these Terms of Trade, Aesop reserves the right, in its absolute discretion, to take any of the following actions against you if you fail to make such a payment:

 

a. withhold supply and dispose of the Products requested in the Order, and/or

 

b. refuse to deal further with you, and Aesop will not be liable to you for any loss or damage directly or indirectly resulting from any such action.

 

2. Subject to clauses 8.2 and 8.3 and to the fullest extent permitted by law, the Products are sold and information is rendered to you on the understanding that you have sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them.

 

3. Subject to the following "No Warranty" clauses and to the fullest extent permitted by law, the liability of Aesop for any loss or damage suffered by you as a result of Aesop breaching its obligations under these Terms of Trade or other tortious duty (including arising by reason of defects in the Products) is limited to a refund or replacement of the relevant Products.

 

No Warranty

 

1. Subject to the following clauses and to the fullest extent permitted by law, Aesop gives no warranty in respect of the Products.

 

2. For consumers the Products come with non-excludable warranties and guarantees under consumer protection legislation, such as that Aesop is the rightful owner, the Products are reasonably fit for their usual purpose, are of acceptable quality, and match any description or sample. If Aesop breaches any of these non-excludable warranties or guarantees, you are entitled, at your option, to a refund or replacement of the relevant Products, and to compensation for any reasonable foreseeable loss.

 

3. You may also have express rights of action against Aesop under consumer protection legislation if Aesop supplied defective Products to you that cause you injury, loss or damage.

 

Refunds and Returns

 

Only items purchased on the Aesop website can be returned to aesop.com for refund or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.

 

Should you make an error when ordering online, Aesop will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

 

In the unfortunate event that you react to a product, you have the option of exchanging or refunding it. All items must be returned to:

 

Aesop Online

55 Keele Street

Collingwood, Victoria

Australia, 3066

 

The customer is responsible for the shipping costs incurred when sending the items back to Aesop. In Australia, the shipping charge of AUD9 will be payable if the subsequent refund reduces the original order amount to below the free shipping threshold of AUD150.

 

Should an item be damaged while it is being shipped to you by us, Aesop will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.

 

In all cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for Aesop to process any refund or exchange. Please telephone +61 3 9415 9868 or email to au.online@aesop.com in advance of your intentions to return or exchange a product, so that Aesop staff can assist you with a smooth transaction.

 

Please retain your postal receipt from the provider until you are certain your parcel has been safely received by Aesop. We may need to see this if we fail to receive your package.

 

We will do our best to process returns within 5 business days of receipt and a reimbursement will be issued in the original form of payment.

 

Force Majeure

 

If Aesop is delayed or hindered in or prevented from performing any of its obligations under any Order by reason of any event or circumstance beyond its reasonable control, Aesop will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.

 

GST

 

1. Where Aesop makes a Taxable Supply to you under or in connection with these Terms of Trade or in connection with any matter or thing occurring under these Terms of Trade and the consideration otherwise payable for the Taxable Supply does not include GST, Aesop will be entitled, in addition to any other consideration recoverable in respect of the Taxable Supply, to recover from you the amount of any GST on the Taxable Supply.

 

2. In these Terms of Trade, 'GST' means the tax payable on Taxable Supplies under the GST Legislation, 'GST Legislation' means the A New Tax System (Goods and Services Tax) Act 1999 (Cth) and any related Act imposing such tax or legislation that is enacted to validate, recapture or recoup such tax and 'Taxable Supply' has the meaning given to it in the GST Legislation.

 

General

 

1. If any provision of these terms is found by a court of competent jurisdiction to be invalid, such term shall be severed and the remaining terms shall be unaffected (in this instance the parties shall use reasonable endeavours to negotiate a suitable substitute provision).

 

2. Subject to clauses 8.2 and 8.3 and to the fullest extent permitted by law, these Terms of Trade together with the Order (as accepted by Aesop), the Legal Notice on the website and Aesop's Privacy Policy constitute the whole agreement between the parties and supersede all prior discussions and agreements between them.

 

3. Orders and these Terms of Trade will be governed by the law applying in the State of Victoria, Australia, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria, and the courts complement to determine appeals from those courts, with respect to any proceedings that may be brought at any time in relation to these Terms of Trade.

 

The information contained within this document relates to the Aesop Australian online store, trading under Aesop Retail PTY LTD.

 

The Terms of Trade and Frequently Asked Questions relevant to our other regions can be found in the footer of our international web stores. These can be accessed by selecting 'Shop Online' in the main menu, and choosing your region from the list that appears below.

 

Please read these Terms of Trade carefully as they contain important information including warranty disclaimers and limitations of liability.