Shipping fee
For orders delivered to an Australian address within Victoria:
– Free of charge where the order subtotal is $150 or greater
– $9 where the product subtotal is less than $150
For orders delivered to an Australian address outside Victoria:
– Free of charge where the order subtotal is $150 or greater
– $9 for Standard Shipping where the order subtotal is less than $150
– $14 for Express Shipping where the order subtotal is less than $150
For orders delivered to a New Zealand address:
– $9 where the order subtotal is $180 or greater
– $19 where the order subtotal is less than $180.
Delivery
1. Where the order is to be delivered to an Australian address via Standard Shipping, Aesop will:
– Use reasonable endeavours to deliver the order within ten working days (Monday – Friday, excluding official public holidays) from the date the order was submitted by you;
– For orders delivered to Western Australia and the Northern Terrority: Please allow up to 10 working days for delivery.
– Please note Aesop Online is currently unable to support time slot delivery.
2. Where the order is to be delivered to an Australian address via Express Shipping, Aesop will:
– Use reasonable endeavours to deliver the order within three working days (Monday – Friday, excluding official public holidays) from the date the order was submitted by you; and
– Send the order by courier where the order is to be delivered to a street address or by Australia Post where the order is to be delivered to a PO Box.
3. Where the order is to be delivered to a New Zealand address, Aesop will:
– Use reasonable endeavours to deliver the order within ten working days from the date the order was submitted by you; and
– Send the order by registered mail.
Prices and Payment
All prices on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.
The amount payable to Aesop for an Order (Order Amount) will be the total of the following amounts:
a. except for New Zealand, the sum of the price of each Product ordered as indicated on the website at the time of submitting the Order (Product Subtotal);
b. the cost of delivery determined in accordance with Delivery stated above, and
c. the sum of any other fees which Aesop levies from time to time and which you have agreed to pay by providing your electronic consent (e.g. subscription fees).
Where the Order is to be delivered to a New Zealand address, the amount of GST will be deducted from the price of each Product ordered.
You must pay the Order Amount by credit card at the time of submitting the Order. Aesop accepts Visa, Mastercard, or American Express.
Where the Order is to be delivered to a New Zealand address, you may need to pay customs charges to the New Zealand government in addition to the Order Amount. While Aesop provides no advice on what these charges may be, to help you understand the possible custom charges that you may incur you may wish to visit www.customs.govt.nz.
Refunds and Returns
Only items purchased on the Aesop website can be returned to aesop.com for refund or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.
Should you make an error when ordering online, Aesop will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
